Third-Party Certification for Cleaning and Restoration Professionals

3/26/2019 (Permalink)

SERVPRO is certified with the IICRC for water, fire, and mold damage. 

Third-Party Certification For Cleaning And Restoration Professionals

The Institute of Inspection, Cleaning and Restoration Certification is an independent third-party certification agency for the restoration industry. The IICRC reviews the certification processes and the standards put in place for cleaning and restoration professionals Edmond, OK. Companies and manufacturers in many industries work closely with third-party certification agencies for several reasons:

• Non-biased certification shows compliance with national or international standards.
• Third-party compliance shows a company's commitment to safety and quality.
• A mitigation certificate from a third-party increases credibility with customers, insurance companies, and regulators.
• Restoration companies benefit from enhanced regulations in quality and safety.
• Companies, auditors, and consumers enjoy increased trust and cooperation.
  

Increased Trust Between Service Providers and Consumers

While some government oversight plays a role in protecting consumers from fraud and low-quality goods or services, third-party certification takes a stronger stance. This is good for restoration companies and for consumers because it develops relationships of deeper trust between the service provider and the customer. Naturally, company leaders promote the quality and benefits of their own goods or services. When customers hear those claims and expect a high level of service, only to be disappointed, their trust in the company suffers.

Higher Levels of Quality and Stricter Standards

Agencies that oversee and enforce quality standards, such as IICRC, perform a series of checks and audits to ensure that companies are in compliance. Agencies may affect how often cleaning and restoration technicians are trained and could influence what is taught during trainings. As a result, customers don't have to take the word of marketers or company spokespersons; instead they look for certification from neutral parties.

Benefits for Service Providers and Customers

Third-party certification through agencies such as IICRC encourage higher quality standards and improved consumer confidence. There may be limitations to governmental oversight and industry regulations, but the involvement of an outside agency fills existing gaps. Cleaning and restoration companies offer certification and compliance verification to service partners and consumers. Customers enjoy the increased standards for quality and safety. It's a situation where all parties benefit.